Bet9ja will treat the data that you provide us with as strictly private and it shall only be used in accordance with this privacy statement by us, by a member of our Group and/or by a selected third party who complies with our high standards of data protection in order to manage the personal account which you open with us (“Account”), to create customer profiles, to ensure the security of the Site and to enable you to use our services.
II. PERSONAL DATA
Specifically, we collect the following information when you open an Account with us: first name, surname, gender, date of birth, place of birth, postal address, email address, phone number, language, currency, a valid original copy of an official document bearing his names and photographs (passport or ID card).
You will also be required to provide login details of your choice, namely a username, password which will be kept by us. We additionally require you to provide us with a payment method and payment details (such as bank transfer, credit card or another acceptable means of payment) in order that you can credit your Account.
We require the above information in order to ensure that you can identify yourself when using the Site, to ensure that you are of legal age to use our services, to improve our services to you and to keep you informed regarding any of our services which may be of interest to you.
You also have the right to access your personal data at any time in order to make alterations to any personal information that may have changed or become obsolete.
Should you believe that any personal information we hold for you is incorrect, please email our customer services on firstname.lastname@example.org and we will amend any information found to be incorrect.
III. USE OF PERSONAL DATA
Once your personal data is submitted to us, it shall be kept securely on our database.
We use the email address which you have provided us with to send you an email welcoming you to Bet9ja.
We may send you emails from time to time containing information ranging from special promotions to technical and other information relating to our services.
Should you wish to unsubscribe from our email mailing list, you can do this easily by contacting us.
As part of our partnership with commercial banks and/or the companies in charge of verifying the authenticity of credit card or electronic payment processing data, your details are at the disposal of these establishments.
However, these establishments are only entitled to use such information for legal investigation purposes.
We may also enter into partnerships with data processors and companies which provide security, age verification and identification verification services (including, without limitation, financial institutions, age verification, and credit reference agencies) in order to improve the efficiency and security of the Site and/or to comply with relevant regulations.
These companies may have access to your personal data and may keep record in order that they can process necessary information data and maintain the security of the Site.
The companies that we choose to carry out these functions have strict policies regarding privacy of personal data, although we accept no responsibility for the privacy policies of those companies.
We will not disclose the amount of your winnings or losses to any person or third party other than to you unless we are required by law to disclose such information to competent authorities or for legal purposes.
It is therefore incumbent upon you to declare your winnings to the relevant authorities if you reside in a country where such gains are subject to taxation.
We reserve the right to pass on to public or other relevant authorities, customers’ personal data if necessary or required in the course of any legal investigation.
The personal data submitted by our customers may be stored and/or processed for the purposes set forth above in this Privacy Statement in any country in which we or our affiliates, suppliers, subsidiaries or agents maintain facilities.
Bet9ja is committed to taking all necessary steps to ensure that whenever personal data is transmitted, such transmission takes place solely within the Group and the Group’s select partners in which companies the standards of privacy and confidentiality should be of an acceptable standard, irrelevant of location.
Bet9ja shall in no manner whatsoever be held responsible for the manner in which third parties process and/or store the personal data of our customers.
IV. RETENTION OF YOUR PERSONAL DATA
As our customer, you or we can close your Account with us at any time. Following closure of your Account, we will retain your personal data on record for as long as required by law.
We will only use your data should such use be required by competent authorities in cases of fraud or investigation into any other illegal activity.
This will be the sole exception to use of your personal data until its complete deletion from our records.
V. PROTECTION OF MINORS
The online betting and gaming services that we offer are strictly prohibited for persons less than 18 years of age, or under the age of legal consent for using online betting and gaming services under the laws of the jurisdiction in which the person is located.
Consequently, minors may not register and play on our Site. We collect proof of identification from our customers as part of our age verification process.
Bet9ja uses its best endeavours to protect the confidentiality of your personal data and to prevent any unauthorized external or internal users from accessing such information without your consent.
However, Bet9ja shall take no responsibility whatsoever for events beyond its control inclusive of, but not limited to, acts of god or natural disasters and including power cuts and strikes.
We are sure that, as our customer, you understand the evolving nature of our business due to continuous technological innovation and, although we endeavor to do our best to ensure the protection and privacy of your personal data at all times, we cannot guarantee that the performance of our service will be free from error at all times. Should any such error have an effect or consequence on the privacy of your personal data, we shall not be liable in any manner whatsoever in damages or otherwise.
We strongly recommend that you do not divulge your personal data to strangers or third parties during live chat.
Remember that your personal data is sensitive and it’s important to stop and think before passing on personal information.
The purpose of such modifications may be to further simplify user processes or to further reinforce security measures in order to upgrade to future technological innovations.
In such cases, customers previously registered on our Site will keep their user name and no modifications will be required on their part.